Key Guidelines for Hardware: The figures to the right demonstrate the different measurements required to meet the ADA Guidelines. The most important number to keep in mind is 48 inches. This will be the maximum height of the interactive touch point on any kiosk. Additional measurements to keep in mind are as follows:

Forward Reach

Figure 1 depicts the minimum 15 inch height and maximum 48 inch height required for the kiosk in order to be fully accessible for all self-service customers. These heights will change slightly when an obstruction is placed in front of the kiosk. Obstructions can be defined as anything that creates space between the customer and the kiosk’s interactive screen

Side Reach

Figure 2 shows the minimum and maximum heights will not differ as long as an obstruction in front of the kiosk is less than or equal to 10 inches. If the obstruction is greater than 10 inches, the maximum height is lowered to 46 inches.

Wall-mounted Kiosks

The final Figure 3 shows the stipulations involved in mounting a kiosk to a wall. To protect all customers, as well as any passerby, the kiosk must have a horizontal protrusion less than or equal to 4 inches. Further, the kiosk must be at least 27 inches above the ground, but cannot exceed 80 inches above the ground.

All of KIOSK’s standard models are designed to meet the above accessibility requirements. However, certain models may need to be slightly modified with additional components or changes to software interfaces. To see more details on these standard models or to read more about the ADA Standards, you may download our ADA Standards for Accessible Design Brochure where you will find a more comprehensive complete guide to ADA Standards for Accessible Design. You may also download the official government document: 2010 ADA Standards for Accessible Design.