Frequently Asked Questions

KIS has been in the Kiosk business for over 11 years and has answered thousands of questions. Here is a compilation of questions that KIS representatives are often asked with answers that may assist you at this time.

Kiosk Options

What is the difference between Standard and Custom kiosks?
I want a custom design that looks just like one of your kiosk models in your Custom photo gallery. Can you build this for me?
What do I need to do in order to get pricing information?
Does KIS provide software?
Does KIS offer outdoor kiosks?
Does KIS build photo kiosks?
Does KIS provide digital music kiosks?
Does KIS provide pay-for-use internet kiosks?
Can I provide or install my own PC in a KIS kiosk?
Can I purchase an empty kiosk enclosure and install my own components?
I have a custom component I would like to use in the kiosk. Can KIS install this device for me?
Can KIS create or produce graphics/art/signage for my kiosk?
What are my color choices?
Does KIS sell separate components without a kiosk enclosure?

Sales, Delivery and Maintenance

Our project is confidential. Will KIS sign a non-disclosure agreement (NDA)?
I'm ready to order. How do I get started?
Can I purchase a single kiosk, or is there a minimum quantity?
Does KIS offer volume discounts?
What is the general lead-time for delivery once my order is placed?
Will KIS load my software onto the kiosk?
Once you ship my order, how long does it take to get to me?
Can I lease kiosks from KIS?
Can I rent kiosks from KIS?
Does KIS have a reseller program?
Does KIS offer GSA pricing?
Does KIS offer a maintenance program?
Does KIS have a catalog?

Miscellaneous

What is a kiosk?
Are KIS kiosks ADA compliant for the disabled?
Does KIS offer a Demo Kiosk program?
Can KIS help with connectivity options for kiosks?
Does KIS publish a newsletter?
Is there a KIS sales rep in my area?
Does KIS sell internationally?
Where can I see a KIS kiosk in my area?
How is KIS different from other kiosk companies?

What is the general lead time for delivery once my order is placed?
Standard kiosk models with few modifications are ready to ship within 3-6 weeks of receipt of your order and necessary deposits. Custom kiosks and/or kiosks requiring special tooling or long lead components may take anywhere from 5-8 weeks from order placement.

Does KIS provide software?
KIS provides software through a kiosk partner network, consisting of developers who have real applications working in the field, and have an impressive client reference list that they can provide to you.

Will KIS load my software onto the kiosk?
Yes, if required. KIS' in-house integration team performs a variety of functions including component integration, wiring, software loading, testing and UL certification. Fees vary according to project requirements.

KIS also ships kiosks fully integrated and software-ready for loading your application. Please contact KIS to determine the best integration process for your project.

Our project is confidential. Will KIS sign a non-disclosure agreement (NDA)?
Due to the proprietary nature of the kiosk market, all information shared between your company and KIS is regarded as strictly confidential. For your convenience, KIS utilizes a standard NDA and would be happy to engage in a signed agreement between companies. If you have devised your own NDA, KIS' legal department will review this document to ensure that the terms are acceptable by both parties.

I'm ready to order. How do I get started?
Contact KIS with your project requirements, model if selected and quantity needed. KIS will send you a formalized quote detailing all of the specifics with regards to pricing, delivery and terms. Once the paperwork and required deposits are received, KIS will assign a project manager to oversee the entire build and delivery of your kiosk project.

Does KIS have a catalog?
Because of constant updates to kiosk designs, KIS works hard to maintain the most current information on products and service on this website. However, KIS also provides a selection of various print brochures for your review.
For downloadable, printable documents CLICK HERE.

What do I need to do in order to get pricing information?
Contact us or call us directly at 800-509-5471 and tell us which kiosk model you are interested in (standard or custom), a detailed description of the components you want in those kiosks, the number of kiosks required and some details on your application/project. Our experienced sales representatives can provide you with a detailed quote based on your requirements.

I want a custom design that looks just like one of your kiosk models in your Custom photo gallery. Can you build this for me?
Many of the kiosk designs listed under the Custom photo gallery are available for resale. There are also a handful of designs that are proprietary, which means the former client owns the exclusive right to that particular design. Contact a KIS rep to determine the optimal design for your project.

What is the difference between Standard and Custom kiosks?
Standard kiosks are pre-designed enclosures that include all 30 kiosk models listed under the Kiosk Products section. Standard models can be customized to fit a wide variety of components without building a custom kiosk from the ground up. These models can also be customized with paint and graphics to better fit the aesthetics of your kiosk project.

Custom Kiosks are generally developed for projects requiring unique branding or specialized/complex components, as well as larger kiosk deployments over 50 units. The KIS Custom Kiosk section offers further detail on the process, options and photo gallery of past projects.

Can I provide or install my own PC in a KIS kiosk?
KIS typically provides the complete hardware solution for all kiosks, including your choice of Celeron or Pentium computer at a very competitive price. This complete configuration also offers an extended warranty to protect your investment. There are exceptions that may prevent KIS from providing the computer such as custom configuration or proprietary components required to operate your kiosk application, as well as other previous partner agreements that require specified computer brands. Contact KIS for further information.

Can I purchase an empty kiosk enclosure and install my own components?
KIS typically provides the complete hardware configuration for all kiosk platforms, to ensure optimal fitting, as well as field tested components that are proven reliable for long-term operation. There are certain exceptions for larger production projects that KIS may consider for accepting customer-consigned components.
Contact KIS for further details.

I have a custom component I would like to use in the kiosk. Can KIS install this device for me?
KIS has experience with all types of specialized components requiring simple bracketing, or more complex proprietary devices needing special interface boards, motorized devices or customized delivery systems.
Contact KIS for further details.

Can KIS create or produce graphics/art/signage for my kiosk?
Yes. KIS employs a complete in-house graphics department with options to produce all types of artwork, including vinyl, translucent backlit signage, silkscreen, posters and more. Please review the Look and Feel section under any of the Kiosk Standard Models to get an idea of the many possibilities for customizing your own unique design.
Contact KIS for further details.

What are my color choices?
KIS offers 15 standard choices for powdercoat paint finishes on all kiosks, ensuring long-term durability. Custom colors and finishes are also available for an additional fee. Click Here to view the color selections currently available.

Does KIS sell separate components without a kiosk enclosure?
KIS will sell spare components sets for development purposes upon placement of a kiosk order. If you have purchased a KIS kiosk and would like to purchase spare components, please contact KIS to reach our Technical Support Department.

Can I lease kiosks?
KIS can provide leasing company information for you to contact directly.

Can I rent kiosks from KIS?
KIS does not provide kiosk rentals at this time.

Does KIS offer a maintenance program?
KIS offers many levels of support options to help ensure your project is a success. From our standard warranty and service levels to very customized programs for your particular needs and requirements. Visit our Service and Warranty section for more information.

What is a kiosk?
A KIS kiosk is an electronic based, self-service interactive terminal. This is not the same as a manned station in the middle of a shopping mall.

Are KIS kiosks ADA compliant for the disabled?
All KIS kiosks comply with the American Disabilities Act (ADA) for accessibility by the disabled or physically challenged. Special options for visual and hearing impaired kiosks are also available for an additional fee. Please contact KIS for more details.

Can I purchase a single kiosk, or is there a minimum quantity?
You may purchase 1 kiosk or 1,000 kiosks. There is no minimum or maximum quantity requirement.

Does KIS offer volume discounts?
KIS offers various levels of pricing discounts based on specific quantities built at one time. For volume purchasing, contact KIS to determine the optimal pricing plan for your project.

Is there a KIS sales rep in my area?
KIS sales executives cover the mainland United States, and support international accounts. Contact KIS to reach a KIS sales representative for your location.

Where can I see a KIS kiosk in my area?
Contact KIS for a list of kiosks in your area.

Does KIS have a reseller program?
Yes. Contact KIS for further details.

Does KIS sell internationally?
Yes. Contact KIS to connect you to our international sales department.

Does KIS offer a Demo Kiosk program?
Yes, for orders over 10 units on our standard product line. Credit approval is required for 14-day evaluation models. Contact KIS for more details.

Once you ship the kiosk, how long does it take to get to me?
Kiosks are shipped via standard over-the road ground freight and typically arrive within 3-5 business days. Expediting or overnight shipping is also available for an additional fee. International shipments may involve ocean, air and truck freight, with varying costs based on location.

Does KIS offer outdoor kiosks?
KIS offers 2 standard outdoor kiosk models, including the KT145 Thinman and KT-112/114 Stealth. These standard units are designed for installation in sheltered (ie protected) locations. They are not designed to withstand direct exposure to the elements. For kiosk projects requiring full exposure, KIS has extensive experience and can offer custom design services to optimize the design based on the climate conditions for your kiosk project. Visit our Outdoor Kiosks Tips or contact KIS for more information.

Does KIS offer GSA pricing?
Kiosk Information Systems is committed to serving the government services sector. We have completed many different projects for the Department of Defense, as well as for various armed forces, such as the Air Force. If you are interested in purchasing GSA products and solutions, please contact us and we will be happy to provide you with a list of GSA partners that can supply you with the information you need.

Can KIS help with connectivity options for my kiosks?
Yes, as part of the site preparation for installation for your kiosk. KIS has established preferential rates with a nationwide provider for connectivity. Contact KIS for pricing options on this type of service.

How is KIS different from other kiosk companies?
There are 5 major differientiators for "Why KIS". Quality, Capacity, Safety, Flexibility, and Experience.
For more on Why KIS click here

Is there a site index for the KIS website?
Sure. Our site index is located here.

Does KIS publish a newsletter?
Yes. You can sign up to receive our newsletter below:

To receive our newsletter

Does KIS build photo kiosks?
KIS is very involved in the photo kiosk market with clients in turnkey vending systems such as quickPIX and SnapTrax to OEM contract manufacturing customers such as Sony and Kodak. We also will build custom design photo kiosks. We have models for countertop mini-lab systems as well as standalone systems with full self-service capabilities. Contact KIS to discuss your specific photo kiosk requirements.

Does KIS offer digital music kiosks?
KIS manufactures several music download kiosks including Burn-A-Song and SnapTrax. We offer custom design as well as OEM contract manufacturing services. Contact KIS for more information.

Does KIS provide pay-for-use internet kiosks?
KIS manufactures several pay-for-use internet kiosks including Shibby and SnapTrax. For OEM customers we offer custom design as well as contract manufacturing services. Contact KIS for more information.