The common objectives of check in solutions are added customer convenience, improved speed of service, reduced overhead for the deployers, and added security to the check-in process or transaction. The right mix of self-service feature components to achieve these metrics varies, but commonly integrated key elements include:

• Bar code scanners, Passport /drivers license / document readers, to streamline data collection accuracy and methodology.
• Credit card readers to transact fees / rental agreements, and verify reservation data.
• Printers capable of printing boarding passes, rental contracts, baggage tags, etc.

Representative ROI Opportunities:

Airline Check-in with Common-Use Self-Service (CUSS) allows multiple airlines and airports to share the same infrastructure, hardware, and platform resulting in impressive savings to the deployer. Customer processing throughput is dramatically increased, improving customer service, staffing costs, and congestion management during peak flow hours.

Major KIOSK airline client (CUSS platform) - ROI case study shows:

• 49% savings in floor space requirements (on average)
• 58% savings in equipment costs for shared kiosks with multiple participating airlines, eliminating redundant equipment purchase / placements
• 87% improvement in customer passenger transaction time – nearly doubling the number of customers processed per hour.