Department of Motor Vehicles Self-Service Kiosks automate high demand functions.
Self-service kiosks automate high demand functions
With successful deployments in Maryland, Washington and Utah, KIOSK's custom Department of Motor Vehicles solutions automate high demand functions saving time, improving efficiencies and generating revenue creating a win-win for both tax-paying constituents and state governments alike. The robust features automate essential motor-vehicle transactions for a one-stop customer experience ... in significantly less wait time. KIOSK partner, ARINC provides the following turnkey application functionality for Department of Motor Vehicles automation:
- Registration Renewal
- License/ID Renewal
- PIN Management
- Replacement Title
- Vehicle Emission Inspection Program (VEIP) Extension
- Duplicate / Additional Registration
- Pay Jurisdiction Citations
Driving Record Orders:
- Transaction Status Checks
- Emergency Contact Data (Supporting Andrews Law)
- Order a New Plate
- Personalize a Plate
- Temporary Registration
- Order Substitute Plate Sticker
- County Pride Sticker
- Pay Ticket Flags
New functions coming in next release:
- Insurance Certificate
By routing customers with standard requests to the kiosks, counter staff can increase personal attention to resolve complex, high-level customer issues. Branch kiosks provide a convenient alternative for customers and staff alike, reducing office congestion and shortening lines. End result, Department of Motor Vehicles offices can do more with existing resources and remain customer centric.
With flexible payment / ownership possibilities, cash strapped Department of Motor Vehicles' can more readily realize the revenue generating, cost savings benefits of a self-serve business strategy. From fully managed to owner operated models, Department of Motor Vehicles' can customize a solution to accomplish their business goals. By implementing a managed fee for service structure with no upfront costs, states challenged with funding can reap the benefits and remain on the forefront of technological advancements in an area that would otherwise be cost prohibitive.