There has been a profound shift in the willingness and enthusiasm of consumers to take control of their own transactions – most commonly in self-service ordering, check-in, and line busting applications where added control is perceived as a positive way for consumers to take control. Self-service kiosks handle sales transactions via credit card or cash, dramatically reducing transaction time and costs. Specifically:

• Self-ordering significantly reduces wait and transaction time
  • 35% reduction in queue time, 50% reduction in transaction time reported by KIOSK client, Vanguard (car rental deployment)
• Self-ordering customer engagement and peripherals ensure improved order accuracy
  • Vanguard reports 100% accuracy in rental transactions using automated license readers, credit card and bar code scanners
• In-store self-ordering (with free shipping) provides substantial sales increases
  • 115 store retailer’s on-line ordering deployment equated to annual sales of 250,000 square foot store.
• Touchscreen interface provides a user-friendly approach to ordering products or services, reducing wait time. Further insures consistent presentation of ancillary products, resulting in higher cross-sales revenue.
• Use of product pictures along with pricing menus provide ease of use by foreign customers
• Self-ordering offers the option of process control to customers (up to 71% of customers state a preference for self ordering according to the NRA 2007 Restaurant Industry forecast)
• Self-ordering kiosks promote increased sales volume and transaction values (200 kiosk grocery store chain deployment reports 3% increase in department order sales volume; 33% higher spend rates)

Contact KIOSK to discuss the benefits of your kiosk solution ideas.