Maximized uptime is the objective of KIOSK’s Advanced Exchange Warranty service option. This plan provides for KIOSK-stocked spare parts in the factory, enabling overnight parts shipment to the deployment site. “Hot swap” arrangements ensure the replacement part is dispatched immediately, before receiving the failed part back. Advanced Exchange Warranty can be purchased individually or paired with a Field Service Technician plan.
Stocked warranty provisions are a common-sense safety net to eliminate supplier lead-time issues on component repairs. Factory sourcing of spares reduces overall field resolution lead-time and client overhead expenses tied to localized parts management.
While every kiosk unit comes with a 12-month Standard Factory Warranty, Advanced Exchange Warranty is a highly recommended upgrade to ensure safety stock is in place.
KIOSK’s Sales Representatives can provide you with full details and quotes of available service options (one, three, and five-year plans).