At KIOSK, we fully recognize that up-time means everything, and our customers expect nothing short of an expert when they phone in for hardware service.
We’re fully staffed with in-house, seasoned professionals who can quickly answer questions, troubleshoot issues, and execute resolution. Fully 80% of all incoming issues can be resolved over the phone.
With just the serial number from the outside of the machine, the KIOSK Service Representatives have immediate / automated records of every component, warranty record, and service terms tied to the enclosure. With ample information and experience, they are able to intelligently approach hardware diagnostics, facilitate replacement parts, or dispatch a field technician to the kiosk site, if needed.
Factory Customer Service is available to all customers from 6:00 am to 6:00 pm, Monday through Friday, Mountain Standard Time. KIOSK can readily provide 24-7 support access and guaranteed response time service options for mission critical applications.
Please contact Kiosk for a complimentary service consultation.
To reach a Factory Customer Service Professional, call 1-800-509-5471, Option 4. Or please visit our online help desk.