Onsite Field Services
Peak field performance and maximum return on investment are the dual objectives of a KIOSK service plan consultation. KIOSK offers a comprehensive menu of field service options, with response times unsurpassed in the industry. With a network of 3500+ qualified technicians, KIOSK has a proven track record of supporting even the most mission-critical nationwide deployments.
KIOSK field service contracts are designed to provide single-visit resolution, meaning the Field Technician arrives with a replacement part in-hand. KIOSK manages this logistics staging as a same-day priority, eliminating the customer expense and inconvenience of two visits. The two service options that have proven to be the most effective are:
Same day diagnostics, 24 Hour Technician Response (M – F):
A KIOSK Factory Service Representative provides same-day support and kiosk diagnostics. If needed, a KIOSK Field Technician arrives with the replacement part to complete the repair typically within 24 hours. KIOSK always utilizes the best overnight shipping delivery available for the defined location – FedEx Priority Overnight or UPS Next Day Air.
Same day diagnostics, 24 Hour Technician Response (7 days a week):
This plan provides access to same-day diagnostic response from a KIOSK Factory Service Representative, Monday through Sunday.
If needed, a KIOSK Field Technician and parts may be scheduled on the weekends. Saturday and Sunday shipments are provided, at customer’s additional expense / discretion.
Charge per hour:
Affords access to KIOSK’s service team on an “as needed basis,” and does not require a contract. Warranty is not bundled with this option.
KIOSK field service contracts are always paired with parts warranty support for the same contract term. Contracts may be purchased in one or three year increments.
Additional options include custodial services, and regularly scheduled on-site maintenance for prevention of field service issues. Contact KIOSK to discuss the optimal field service program for your kiosk project.